Privacy Policy

1. Introduction

Welcome to The Dresser Inc ("we," "our," "us," or "the Company"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website thedresserinc.org, use our mobile application (if applicable), or engage with our services in any manner.

By accessing or using our website, mobile application, or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website, application, or services.

This Privacy Policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

2.1 Personal Information You Provide

When you fill out a lead form, contact form, or otherwise communicate with us, we may collect the following personal information:

• Full Name — to identify you and personalize our communications.
• Email Address — to respond to your inquiries and send relevant updates.
• Phone Number — to contact you regarding your inquiry or appointment.
• Message Content — the details of your inquiry, request, or feedback.
• Service Preferences — any specific service details or preferences you share.

2.2 Information Collected Automatically

When you access our website or mobile application, we may automatically collect certain information about your device and usage patterns, including:

• Device Information — device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data — IP address, access dates and times, pages viewed, referring URLs, click-stream data, and the duration of your visit.
• Location Data — general geographic location derived from your IP address (we do not collect precise GPS location without explicit consent).
• Mobile Application Data — if you use our mobile application, we may collect app version, crash reports, performance data, and interaction analytics.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our website and to collect information about how you use our Services. These technologies help us:

• Remember your preferences and settings.
• Understand how you navigate our website.
• Analyze website traffic and usage trends.
• Deliver targeted advertising and measure its effectiveness.
• Detect and prevent fraud or security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

2.4 Information from Third Parties

We may receive information about you from third-party services, including analytics providers, advertising networks, and social media platforms, to supplement the information we collect directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your requests, schedule appointments, respond to inquiries, and deliver the services you have requested.
• Communication: To send you confirmations, updates, service-related notices, and respond to your comments, questions, and requests.
• Improvement: To understand how our Services are used, diagnose technical issues, and improve our website, mobile application, content, and overall user experience.
• Marketing: To send you promotional communications about our services, special offers, and events that may interest you (you can opt out at any time).
• Analytics: To monitor and analyze trends, usage patterns, and activities in connection with our Services.
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities, and to protect the rights and property of The Dresser Inc and others.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Operations: To carry out any other purpose described to you at the time the information was collected, or for any other purpose with your consent.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as web hosting, email delivery, analytics, customer support, and marketing assistance. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
• Business Transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of our users or the public.
• With Your Consent: We may share your personal information for any other purpose with your explicit consent.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of personal data on protected servers.
• Regular security assessments and vulnerability testing.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Employee training on data protection and privacy practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our Services.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information. Upon receiving a verified deletion request, we will delete your personal information from our records and direct any service providers to do the same, unless an exception applies (such as legal obligations to retain certain data).
• Opt-Out of Marketing: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each marketing email or by contacting us directly. Please note that you may still receive transactional or service-related communications.
• Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (typically within 30-45 days).

7. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@thedresserinc.org so that we can take appropriate action.

8. Third-Party Links

Our website and mobile application may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services before providing them with any personal information. Your interaction with those third-party services is governed by their own terms and privacy policies.

9. Mobile Application Privacy

If you use our mobile application, the following additional terms apply:

• Data Collection: Our mobile application may collect information such as your device type, operating system version, unique device identifiers, app usage data, crash logs, and performance metrics.
• Push Notifications: We may send push notifications to your mobile device. You can opt out of receiving push notifications by adjusting the settings on your device.
• Camera and Photo Access: If our app requires camera or photo library access for functionality (such as uploading images), we will request your permission before accessing these features. You can revoke this permission at any time through your device settings.
• Storage: The app may store data locally on your device for caching and performance purposes. You can clear this data by clearing the app cache or uninstalling the application.
• Third-Party SDKs: Our mobile application may use third-party software development kits (SDKs) for analytics, crash reporting, and advertising. These SDKs may collect certain information automatically. We ensure that all third-party SDKs comply with applicable privacy laws.
• Account Deletion: You may request the deletion of your account and all associated data by contacting us at support@thedresserinc.org. Upon receiving your request, we will process the deletion within 30 days and confirm completion via email.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this Privacy Policy.
• Post the updated Privacy Policy on our website.
• Notify you via email or through a prominent notice on our website, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

11. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

• The length of time we have an ongoing relationship with you and provide Services to you.
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of transactions for a set period).
• Whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation, or regulatory investigations).

When your personal information is no longer required for the purposes outlined in this policy, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

12. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise them.

12.1 Right to Know

You have the right to request that we disclose to you the following information covering the 12 months preceding your request:

• The categories of personal information we collected about you.
• The categories of sources from which we collected your personal information.
• Our business or commercial purpose for collecting your personal information.
• The categories of third parties with whom we shared your personal information.
• The specific pieces of personal information we collected about you.

12.2 Right to Delete

You have the right to request that we delete any personal information about you that we have collected. Upon receiving and verifying your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under the CCPA.

12.3 Right to Opt-Out of Sale

We do not sell personal information as defined under the CCPA. If our practices change in the future, we will update this policy and provide you with a clear opt-out mechanism.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price, rate, level, or quality of goods or services.

12.5 How to Exercise Your Rights

To exercise any of your California privacy rights, you may submit a verifiable consumer request by:

• Emailing us at support@thedresserinc.org
• Calling us at +1 (575) 312-3117

Only you, or a person authorized to act on your behalf, may make a verifiable consumer request related to your personal information. We will verify your identity before processing any request, which may involve matching information you provide with information we already maintain.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within a reasonable timeframe and in accordance with applicable legal requirements.